Refund policy

 

Red Squirrel Collectables abides by the U.K. law regarding distance selling regulations by offering a 14 day no quibble return policy.

Should a return be requested the customer must notify by email within 14 days of receiving their goods that they want to cancel and a return address will be provided. They then have another 14 days to return the goods. The buyer is responsible for the return shipping costs. Returned items should be sent fully insured with any returns from outside of the United Kingdom shipped with the correct and accurate customs forms clearly marked as a UK RETURN. Any import taxes or duties charged will be deducted from the refund amount.

If a buyer returns an item, it should be returned in the same condition in which it was received, containing all items that were in the original package.

If the returned item shows signs of further use, damage or missing any parts, or is damaged during the return delivery because it was not packaged correctly a refund will not be eligible. 

Once your return is received and inspected, should the return be accepted an email will be sent to notify you that we have received your returned item and that your refund will be processed. A credit will automatically be applied to your original method of payment, within 14 days.